Thank you for shopping with synaworld-official.com.
We want you to be completely satisfied with your purchase. Please read below to understand how refunds, returns, and exchanges are handled for orders placed through synaworld-official.com.
1. Returns & Eligibility
Because we operate as a store, we do not hold inventory or manage physical returns. However, we gladly offer refunds or replacements under the following circumstances:
You may be eligible for a refund or replacement if:
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The item you received is defective, damaged, or incorrect, and
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You contact us within 7 days of delivery with proof (photo or video).
We do not accept returns or refunds if:
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The item was ordered in the wrong size, color, or variant by the customer.
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You changed your mind after the order was shipped.
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The delivery delay was caused by customs or external factors beyond our control.
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The item has been used, worn, or damaged by the customer.
2. Refund Process
If your item qualifies for a refund:
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Contact us at [your support email] with your order number and a clear photo/video of the issue.
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Our team will review your claim within 2–5 business days.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
3. Order Cancellations
You can cancel your order within 24 hours of purchase — before it is processed or shipped.
Once your order has been sent to our supplier or fulfilled, it cannot be cancelled or modified.
4. Lost or Missing Packages
If your tracking number shows “delivered” but you haven’t received your package:
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Please check with neighbours or your local post office first.
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Wait 2–3 business days — sometimes carriers mark a package as delivered early.
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If you still haven’t received it, contact us at [your support email], and we’ll assist you in locating your order.
We are not responsible for lost packages due to incorrect shipping addresses entered at checkout.
5. Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, please request a refund (if eligible) and place a new order.
6. Damaged or Defective Items
If you received a defective or damaged product:
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Contact us within 7 days of receiving your order at [your support email].
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Include your order number and clear photos/videos of the damage.
Once verified, we will send a replacement or issue a full refund at no additional cost.
CONTACT US AT:
Apartment 101, Mesk Tower Dubai UAE 25314 United Arab Emirates.